Frequently Asked Questions
Everything you need to know about our products, shipping, and sustainable practices.
What materials are used in Lo & Sons bags?
We prioritize high-quality, durable materials including premium recycled polyester (made from plastic bottles), organic cotton canvas, and high-grade leathers. Each product page provides a detailed breakdown of the specific materials used.
How do I clean and care for my bag?
For nylon and recycled polyester, we recommend spot cleaning with a damp cloth and mild detergent. For leather products, use a leather conditioner every few months to maintain suppleness and prevent cracking. Avoid machine washing any of our products.
What is your return policy?
We offer a 30-day return window for all unused items in their original packaging. Please note that items marked as 'Final Sale' are not eligible for returns or exchanges.
Do you ship internationally?
Yes, we ship to many countries worldwide. Shipping costs and delivery timelines vary by destination and are calculated at checkout. Please note that international customers are responsible for any applicable customs duties or taxes.
How can I track my order?
Once your order ships, you will receive an email confirmation containing a tracking number and a link to the carrier's website. Please allow 24-48 hours for the tracking information to update.
Does my bag come with a warranty?
We stand by the quality of our craftsmanship. All Lo & Sons bags come with a one-year limited warranty that covers hardware defects and manufacturing flaws under normal use.